SHIPPING POLICY
I pack all orders myself and aim to post them within two working days of the order being placed. If I am delayed for any reason I will email to advise as to when I will be able to post your order.
For domestic deliveries, the order should be with you within 5 working days. For international deliveries, postage may take considerably longer.
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I send all parcels via tracked services. This adds to the postage cost but helps to ensure that your order reaches you safely. If you do not receive your parcel after the allotted delivery time, please contact me.
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Similarly, if your item is damaged in transit, please contact me immediately and photograph any damage (to the packaging and to the order) if possible.
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Unfortunately, I cannot accept responsibility for any customs or other charges payable upon receipt of your order.
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I use recycled and recyclable packing materials wherever possible.
RETURN & EXCHANGE POLICY
I really hope you are happy with your order. If, however, you are not satisfied with your purchase, please do get in contact to discuss a return or exchange. Any faulty items will be replaced free of charge.
Please note that all pieces are handmade so slight imperfections may naturally occur.
CARING FOR YOUR HANDMADE CERAMICS
All tableware is dishwasher and microwave safe. However, I recommend hand washing handmade ceramics as far as possible to minimise the risk of accidental damage.